Automate review requests

With an automation

1. Create an automation with the trigger Job Completed (or start from the Review Request (24h after job) template).
2. Add the action Request Review and set Delay Before This Step, for example 1 day.
3. Write the Review Request Message.
4. Make sure Review Link is filled in. With Google Business connected it fills in by itself; otherwise paste your Google review link. If your message doesn't include the link, it's added to the end.
5. Click Save.

Request Review sends a text. Anyone asked for a review in the last 7 days is skipped, so they never get two requests.

With the Review Agent

The Review Agent in Wrapstart AI does the same job without building an automation, by text, email or both. See The other agents.

By hand

1. Open More > Review Requests.
2. On Pending Customers, filter by Not Asked to see who hasn't been asked yet.
3. Click Ask on a customer, or tick several and click Send Request. Click Remind to ask again, or Done when they've reviewed.

The stats at the top show Requests Sent, Reviews Received, Awaiting Response and your Google Rating.

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