Turn on email
Turn on Enable Email Sending, then click Save Email Settings.
Wrapstart Email (the default)
With Wrapstart Email, emails go out from no-reply@mail.wrapstart.com under your business name. There's nothing else to set up. Add a Reply-To Email (Optional) so customer replies reach your own inbox, and use Send Test Email to see one.
Send from your own domain
Choose Custom Domain to send from an address like hello@yourshop.com. It uses a free Resend account, and Wrapstart walks you through it:
- Create a Resend account and API key: sign up at resend.com, create an API key named Wrapstart with Full access, paste it into Resend API key and click Check key.
- Add and verify your domain: enter Your domain and click Add domain. Add the records shown to your domain's DNS, where you bought the domain, then click Check DNS. It can take a few minutes or a few hours.
- Choose who emails come from: fill in Send from, Name customers see and Replies go to (optional), then click Start sending from your domain.
- Check it works: enter your own address under Send a test email to yourself and click Send test email.
- Get customer replies in Wrapstart (optional): click Connect replies for me so replies land on the customer's conversation in the Message Centre.
- Track deliveries and bounces: click Turn on tracking.
Step 5 changes your domain's mail (MX) record. If you already get email at that domain in Gmail, Outlook or similar, skip it or use a separate subdomain, or your normal email will stop arriving.
Email signature
Under Email Signature on the same page, build a signature with Builder (start from Professional, Modern, Bold or Minimal) or paste your own HTML. It's added to emails you send from the Message Centre. Turn it off for one email with the Signature switch in the message box.
Wrapstart doesn't connect to a Gmail or Outlook inbox. To change the wording of quote, invoice and receipt emails, see Change the wording of your emails and texts.