Leads

Add a lead yourself and set its source

Most leads arrive by themselves from your forms, calls, texts and integrations. Add one yourself for a walk-in, a phone call you took elsewhere, or a referral.

Add a lead

  1. On Leads, click New Lead. In the Pipeline view, use Add Lead at the bottom of any column.
  2. Fill in First Name, Last Name and Source. These three are required. Add the Email, Phone and Preferred Contact Method if you have them.
  3. Optionally set the Priority, Estimated Value and Assigned to.
  4. Use Add address, Add services and Add vehicle for the rest, and add any Notes.
  5. Click Create Lead.

Use your own lead sources

The Source list starts with Website, Phone Call, Walk-in, Referral, Social Media, Email, Google Ads and Other. To add your own:

  1. In Source, choose + Add custom source.
  2. Type the name under New source, for example Yelp or Trade show, and click Add.

Your sources then show in the Leads Source filter, in board rules, in the New Lead automation trigger and on customers.

Edit a lead

Open the lead and click Edit. Change anything, then click Update Lead.

Good to know

If the email or phone matches a customer you already have, the lead is marked Returning and its page offers Link to customer, so their history stays on one profile.

Book a demo

See how much more your shop could close.

Forty-five minutes, live. We'll walk you through how Wrapstart runs a shop day to day — how to manage the work, follow up without dropping anyone, and get more out of the customers you already have. No pitch deck, no pressure.

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