Reschedule a booking
- Open the booking from the Calendar.
- Click Reschedule.
- Pick the New drop-off date and New time.
- Click Save new time.
In Month view you can also drag the booking to another day.
Cancel a booking
On the Jobs board, open the job card's ⋮ menu and choose Mark Cancelled. Cancelled jobs leave the board. To find them later, switch the board to List view.
Mark a no-show
- On the Jobs board, open the job card's ⋮ menu and choose Mark No Show.
- In Customer didn't show, choose Keep the deposit and close out or Close without a sale.
- Choose Rebook later if you want to book them again.
When the customer asks to change
If a customer asks to move their booking, a Booking Change Request shows on your Home page. Click Approve & Reschedule to move it, or Acknowledge once you've dealt with it another way.
Tip
Automations can react to these changes with the Booking Rescheduled and Booking Status Changed triggers, for example to text the customer the new time.