Shop — Team Management

Manage your team with clarity, structure, and accountability.

Two kinds of people run a shop: your team — the users who work in Wrapstart — and your staff — the installers, technicians and contractors who do the jobs. Wrapstart manages both, with roles, schedules, pay and permissions connected straight to your bookings.

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MLMarcus LeeContractor
✎ Edit
DetailsPayTimesheetsJobs (42)Documents (3)MessagesTo Dos
Contact Information
Full NameMarcus Lee
Emailmlee@outlook.com
Phone(403) 555-0148
Employment TypeContractor
Skills & Service Categories
PPFVinyl WrapWindow TintingCeramic CoatingDetailing
Assigned Stations
Station 1Station 2
Availability
Monday08:00 – 18:00Tuesday08:00 – 18:00Wednesday08:00 – 18:00Thursday08:00 – 18:00Friday08:00 – 18:00Saturday09:00 – 15:00
Staff Portal
Portal not set upPortal Active
⧉ Copy Link➤ Send Link➤ Resend Link
Self-service: staff can also request their own link at /staff-portal/request.
CustomerServiceDateStationHoursTotalStatus
Owen CaldwellFull Front PPFPPF10/9/2026Station 19 hrsCA$2,308.95Scheduled
Renee DuboisFull Matte PPFPPF10/1/2026Station 144.6 hrsCA$5,825.72In ProgressComplete
Hassan AliColour PPFColour PPF9/26/2026Station 252 hrsCA$8,023.68Complete
Kelsey MorganWindow Tinting – Multi WindowStandard Tint9/21/2026Station 15 hrsCA$213.13Complete
Theo LindqvistRocker + Lower Doors PPFPPF9/15/2026Station 11 hrsCA$320.23Complete
Grace OkaforFull Wrap – Satin BlackVinyl Wrap9/9/2026Station 232 hrsCA$4,410.00Complete
Devin ParkCeramic Coating – 5 YearCeramic Coating9/4/2026Station 17 hrsCA$1,350.00Complete
Lena HoffmannFull Front PPFPPF8/30/2026Station 19 hrsCA$2,305.80Complete
This WeekLast WeekPay PeriodThis MonthCustom↑ Import CSV+ Add Entry
Total hours
22.2530.75
Approved hours
22.25
Value @ $25/hr
CA$556.25CA$768.75
DateJobStationHoursValueStatus
10/1/2026Full Matte PPFRenee DuboisStation 18.50CA$212.50Pending
9/30/2026Full Matte PPFRenee DuboisStation 17.75CA$193.75Approved
9/29/2026Colour PPFHassan AliStation 28.00CA$200.00Approved
9/26/2026Colour PPFHassan AliStation 26.50CA$162.50Approved
Add time entry
Marcus Lee
DateWed, Oct 1JobFull Matte PPF — Renee DuboisHours8.5
CancelSave entry
Compensation Details
Pay StructureHourly + commission
Hourly RateCA$25.00/hr
Commission5% of paid invoices
CommissionsOwed: CA$213.70CA$0.00Paid out: CA$0.00CA$213.70
This yearRecord payout · 1 selected↓ Export CSV
InvoiceWOCustomerService / lineEarnedBasisRateCommissionStatus
INV-0930WO-0002Grace OkaforColour change vinyl wrap on exterior painted panels9/9/2026CA$4,274.055%CA$213.70OwedPaid
Commissions accrue automatically when invoices are paid. Select owed rows and record a payout to mark them paid.
Payment History+ Add Payment
$No payments yet
10/1/2026Commission payout1 invoice · INV-0930E-transferCA$213.70Recorded
Portal link sent
Staff log hours and see their jobs from their phone — no seat needed
Job completed on the board
Hours and pay on this profile updated on their own
Payout recorded
Commissions, hours and jobs — one profile, nothing to reconcile

Team and staff are not the same thing.

Most tools lump everyone into one “users” list. Wrapstart keeps the two separate — because a front-desk login and an installer's pay rate have nothing in common.

Team

Users & their roles in Wrapstart

The people who log in and run the business — owners, sales, marketing, front desk, managers. Each gets a role that decides what they can see and do.

  • Roles & permissions per user
  • Sales, marketing, front desk, admin
  • Controls access to quotes, invoices, settings
  • Seat-based — add or remove anytime
OwnerSalesMarketingFront deskManager
Staff

Installers, technicians & contractors

The people who do the work in the bay. Tracked for scheduling, skills, hours and pay — assigned to jobs, not to menus. Staff don't need a Wrapstart seat; they get their own portal.

  • Hourly, salary, or per-job contractor pay
  • Skills & service categories (wrap, PPF, tint)
  • Availability, shifts, time off
  • Personal staff portal — schedule, clock in, job details
InstallerTechnicianContractorDetailerApprentice

One person can be both — an owner who also installs has a Team role and a Staff record.

Keep your whole crew on the same page.

Roles & permissions

Give every team member the right access.

Shifts & schedules

Plan coverage across every bay.

Time & PTO

Track hours and time off in one place.

Staff self-service

Installers manage their own availability.

Workload view

Balance jobs across your team.

Assignments

Notify staff the moment work lands.

01 — COMPLETE TEAM MANAGEMENT

Everyone who runs or works your shop, in one place.

Team users and staff live side by side — team with their roles and permissions, staff with their hours, pay, skills, assigned jobs, availability and documentation.

  • Team: roles and permissions per user
  • Staff: hours, pay rates and skills
  • Assign and track jobs by staff member
  • See availability at a glance
  • Store staff documentation and certifications
Staff tab — team roster with each member's status, contact, type and pay rate, and assigned service category, alongside Services, Stations, Loaners and Warranties tabs
02 — CONTRACTOR NETWORK

Hire skilled contractors, right from your bay.

A Wrapstart-exclusive: post a job to your local contractor network and get matched with vetted technicians nearby — like Fiverr or Upwork, built for wrap, PPF and tint shops.

  • Post a wrap, PPF or tint job to the network
  • Get matched with contractors in your area
  • Review their profile, skills, rates & history
  • Approve or reject offers in a click
  • Cover a skill you don't have — bring the talent into your bay
Create Contractor Opportunity panel — opportunity title, description, posting type options, service category, vehicle class and compensation fields
04 — STAFF PORTAL

Give every installer their own workspace.

Staff don't need a full Wrapstart seat. Each installer, technician or contractor logs into a personal portal to see their schedule, assigned jobs, and the details they need — without exposing the rest of your shop.

  • Personal schedule and assigned jobs
  • Clock in and out from any device
  • Job details, notes, and attachments
  • Time-off and availability requests
  • Role-based access keeps data private
Staff portal — personal schedule, calendar, stats and profile
Get started

Try Wrapstart free for 14 days.

Every feature unlocked. No credit card required. Import is so easy you’ll never need to hire a third party or pay for setup.

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Wrapstart

Frequently
asked questions

What is team management software?
Software that organizes the people in your shop — team users with roles and permissions, and staff (installers, technicians, contractors) with availability, skills and pay — and connects them to scheduling and bookings.

What's the difference between team and staff?
Team are users who log in to Wrapstart — owners, sales, marketing, front desk — each with a role that controls access. Staff are the installers, technicians and contractors who do the work; they're scheduled, paid and assigned to jobs, and use their own staff portal instead of a full seat. One person can be both.

How does it improve scheduling?
By tracking availability and skills, Wrapstart assigns jobs to the most qualified team members and avoids conflicts.

Can it track installer skills?
Yes. Store skill levels and service expertise — managers assign jobs by experience and specialization.

Does it support contractors?
Yes. Contractors are a staff type alongside installers and technicians — with per-job pay, skills, availability and assignments. You can also hire new ones through the Contractor Network.

Check out Calendar & Bookings

Drag-and-drop scheduling, fully synced with Google Calendar.

Calendar & Bookings

Check out Service Management

Price every service once. Profit on it forever.

Service Management
Book a demo

See how much more your shop could close.

Forty-five minutes, live. We'll walk you through how Wrapstart runs a shop day to day — how to manage the work, follow up without dropping anyone, and get more out of the customers you already have. No pitch deck, no pressure.

  • 45 minutes
  • Live walkthrough
  • Built for wrap, PPF & tint shops
Book a demo Or start your free trial →