Cancel your plan
Go to Settings, then Account, and under Danger Zone click Cancel Account. Cancelling stops billing straight away. If Apple bills you, cancel in your Apple settings instead.
Delete your account
- Go to app.wrapstart.com/delete-account. In the Wrapstart app, it's under More, then About, then Delete account.
- Enter your email and pick your account type: Wrapstart, Wrapstart Staff app, A shop's customer or Not sure.
- Tick the box to confirm and click Request account deletion. Keep the reference number it shows.
Wrapstart support confirms by email within 2 business days. Sign-in then stops, and you have 7 days to change your mind by replying. Everything is removed within 30 days, except financial records the law says must be kept for 7 years. A plan you pay for on the web is cancelled as part of this; an Apple one isn't, so cancel that yourself.
Deleting your account removes your customers, jobs, quotes, invoices and files for good. Download anything you need first; see Export your data.
Common questions
#### Can a team member see my billing?
Only if their role has access to Billing. The Owner always does.
#### Someone left my team. What should I do?
In Settings, then Team, open the ⋮ menu next to them and choose Remove from team. If they were also on your crew, update their staff record in Resources, under Staff.
#### Does two-factor login work in the Wrapstart app?
Two-factor login is for the web. In the app, use Face ID, Touch ID or your fingerprint.
#### I lost the phone with my authenticator app. How do I get in?
Contact Wrapstart support. There are no backup codes.
#### Can I change the email I log in with?
Not in Settings. Contact Wrapstart support.
#### Do my crew need their own Wrapstart plan?
No. The Staff Portal and the Wrapstart Staff app are included, and staff don't need a full login.