SMS messaging

SMS Consent & Messaging Flow

Wrapstart uses SMS to send customer-care and transactional messages for Wrapstart business users and for customers of automotive service shops using Wrapstart-controlled communication flows.

This page explains how SMS consent is collected, what types of messages may be sent, and how recipients can opt out or request help.

Section 1

Who receives messages?

The Wrapstart platform SMS number serves two functions: (1) Wrapstart sends account and event reminders to its own business users who opt in, and (2) — the primary use — Wrapstart business users use the platform SMS number to send messages to their own customers. Both message streams require the recipient to be opted in, and both are covered below.

Function 1 · Wrapstart → the user

Wrapstart Business Users

Wrapstart uses the platform SMS number to send account and event reminders to its own business users. A user only receives these texts after entering their mobile number in their account's Notification Preferences and checking the SMS consent box — and each event type has its own SMS toggle. The platform SMS number is not used by the Wrapstart marketing or sales teams, and users do not receive demo or promotional messages on it.

Message examples
  • New booking alerts
  • New lead alerts
  • New message alerts
  • Invoice & deposit paid
  • Quote updates & job assignments
  • Onboarding & support
Function 2 · The user → their own customers · primary use

Customers of Shops Using Wrapstart

Wrapstart business users can use the platform SMS number to message their own customers. Customers of automotive wrap, PPF, tint, ceramic coating, detailing, and restyling shops may receive SMS messages from the specific shop they contacted when the shop uses Wrapstart-controlled forms or communication flows.

Message examples
  • Quote confirmations
  • Estimate links
  • Appointment confirmations
  • Deposit or invoice links
  • Job status updates
  • Pickup notifications
  • Warranty/service information
  • Customer support messages
Section 2

Opt-In Method 1 — Wrapstart Users

Wrapstart business users opt in inside their own Wrapstart account, under Notification Preferences. They enter their mobile number and actively check the SMS consent box — unchecked by default and separate from Terms of Service or Privacy Policy acceptance.

Only account and event notifications are sent over this SMS channel — such as new bookings, new leads, new messages, invoice and deposit payments, quote updates, and job assignments — and each event type has its own SMS toggle. Users do not receive marketing, sales, or demo messages on this number.

Below is the actual in-account Notification Preferences screen, showing the SMS phone number field, the consent checkbox, and the per-event SMS toggles (off by default).

Wrapstart in-account Notification Preferences screen showing the SMS phone number field, an unchecked SMS consent checkbox with the consent language, and per-event In-app / Email / SMS delivery toggles with SMS off by default.
Section 3

Opt-In Method 2 — Shop Customers

Customers of shops using Wrapstart opt in through Wrapstart-controlled communication flows — such as Wrapstart-hosted quote forms, booking forms, estimate approval pages, invoice/payment pages, customer portal pages, customer intake forms, or Wrapstart-embedded forms placed on a shop's website.

Wrapstart does not rely on uncontrolled third-party shop website forms as the reviewed opt-in path unless the shop is using a Wrapstart-controlled embedded form with the required SMS consent language.

Two of the most common Wrapstart-controlled opt-in surfaces are shown below: the shop's public Lead Form, filled out by the customer, and the in-app New Customer record, created by shop staff. In both, the SMS consent checkbox is separate and unchecked by default.

Screen 1 · Public Lead Form
Wrapstart Create Lead Form builder showing form fields First Name, Last Name, Email and Phone, plus a dedicated 'SMS Consent (opt-in)' checkbox field that maps to the SmsConsent lead field.

The Wrapstart Lead Form builder. Shops add a dedicated "SMS Consent (opt-in)" checkbox field — a structured field mapped to the lead record — so every lead-form submission captures consent explicitly.

Screen 2 · New Customer (in-app)
Wrapstart New Customer record screen with an unchecked SMS consent checkbox reading: Customer agreed to receive text messages about quotes, bookings, invoices, and job updates. Msg and data rates may apply; reply STOP to unsubscribe. Optional — not required to save.

The in-app New Customer record. Consent is captured with a clear checkbox — unchecked by default and marked "Optional — not required to save."

Screens above are captured directly from the Wrapstart application.

Section 4

Text-to-Opt-In / Resubscribe Keywords

Recipients who previously opted out may opt back in by texting one of the supported keywords to the SMS number.

Keywords
STARTYESUNSTOP
Auto-reply message
SMS auto-reply"Wrapstart: You are now opted in to receive SMS messages from Wrapstart or from the shop you contacted through Wrapstart. Messages may include account, quote, appointment, invoice, service update, pickup, warranty, and support communications. For help, reply HELP. To opt out, reply STOP. Message and data rates may apply."
Section 5

Opt-Out and Help

Opt-Out Keywords

Recipients can opt out at any time by replying:

STOPSTOPALLUNSUBSCRIBECANCELENDQUITOPTOUTREVOKE
Opt-out confirmation message
SMS auto-reply"Wrapstart: You have been unsubscribed and will no longer receive SMS messages from this number. Reply START to resubscribe."

Help Keywords

Recipients can request help by replying:

HELPINFO
Help message
SMS auto-reply"Wrapstart: You are receiving SMS messages from Wrapstart or from a shop you contacted through Wrapstart. Messages may include account, quote, appointment, invoice, service update, pickup, warranty, and support communications. Reply STOP to opt out. Message and data rates may apply."
Section 6

Message Frequency and Rates

Message frequency varies depending on the user's interaction with Wrapstart or with the shop using Wrapstart. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

Section 7

Privacy and Data Sharing

Mobile phone numbers, SMS opt-in data, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

View Privacy Policy View Terms of Service
Section 8

Consent Recordkeeping

When SMS consent is collected through a Wrapstart-controlled flow, Wrapstart may record consent details such as the phone number, consent status, source form, consent language version, timestamp, and related customer or account record. These records help verify consent and support opt-out compliance.

For questions about SMS messaging through Wrapstart, contact Wrapstart support.