← Back to the A2P 10DLC guide, step 05SMS consent page template — for your shop's website

Fields carry over between the guide and all three templates. Fill them, then Copy page HTML and paste it into a new page on your site at yourshop.com/sms-consent. Replace the amber placeholders with your real screenshots and delete any opt-in method you don't use. Link the page from your footer.

This is a template, not legal advice. It describes how a typical wrap, PPF, tint or detailing shop operates. Read every section and change anything that is not true for your shop — A2P reviewers reject policies that describe practices a business does not actually follow, and a policy you publish is a promise you are making to your customers. Amber notes mark the places most shops need to check; they are stripped from the copied HTML.

SMS Consent & Messaging

Last updated [Date]

[Shop Name] sends text messages to customers who have agreed to receive them. This page explains how we collect that consent, what we send, how often, and how to stop.

Who sends the messages

Messages are sent by [Shop Name], [Shop Address], from our business phone number [Shop Phone], using Wrapstart as our business management and communication platform. Wrapstart does not send you messages on its own behalf.

What we send

Customer-care and transactional messages only: quote and estimate links, appointment confirmations and reminders, deposit and invoice payment links, vehicle status and pickup updates, warranty and service reminders, and replies to your questions. We do not send marketing or promotional texts on this number.

If you also text specials or promotions, you must register a Mixed campaign and say so here instead of the last sentence.

How you opt in

1. Our website form. When you request a quote or contact us at yourshop.com/contact, you may enter your mobile number and check a box that is unchecked by default and not required to submit the form. The box reads:

Consent checkbox“I agree to receive text messages from [Shop Name] about my quote, appointment, invoice and vehicle status. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.”
[Insert a screenshot of your website form showing the phone field and the unchecked consent checkbox]

2. By phone or in person. When you call or visit the shop, our staff ask before texting you:

What we ask“Can we text you updates about your quote and appointment? Message frequency varies, message and data rates may apply, and you can reply STOP at any time.”

Your agreement is recorded on your customer record with the date, time and staff member, and we send a confirmation text to the number you provided.

[Insert a screenshot of the New Customer record in Wrapstart showing the unchecked SMS consent checkbox]

3. By text. You can text START to [Shop Phone] at any time to opt in or re-subscribe.

Confirmation message

Sent after you opt in[Shop Name]: You are subscribed to recurring text updates about your quotes, appointments, invoices and vehicle status. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Message frequency and rates

Message frequency varies — typically 1–10 messages per job. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

How to opt out or get help

Reply with any of these keywords at any time:

STOPSTOPALLUNSUBSCRIBECANCELENDQUIT

Opt-out confirmation[Shop Name]: You have been unsubscribed and will receive no further text messages from this number. Reply START to resubscribe.

Reply HELP for assistance:

Help reply[Shop Name]: We send text updates about your quotes, appointments, invoices and vehicle. For help, call [Shop Phone] or email [Shop Email]. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel.

Your privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We use your mobile number and consent record only to send the messages described above. See our Privacy Policy and Terms of Service.

Contact

[Shop Name] · [Shop Address] · [Shop Phone] · [Shop Email]